If you are having issues with email, the first step is to check your settings. Here are our recommended settings for our shared hosting customers. 

Secure SSL/TLS Settings (Recommended)
Username: Full email address
Password: Use the email account’s password.
Incoming Server: host.optimusmedia.com
IMAP Port: 993 or POP3 Port: 995

Outgoing Server: host.optimusmedia.com
SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.

If those are not working, you can try the non-ssl settings. This is less secure and not recommended unless you are having trouble with the above method. 

Non-SSL Settings (NOT Recommended)
Username: Full email address
Password: Use the email account’s password.
Incoming Server: host.optimusmedia.com
IMAP Port: 143 or POP3 Port: 110
Outgoing Server: host.optimusmedia.com
SMTP Port: 587

Authentication is required for IMAP, POP3, and SMTP.

If you are still having problems, do not hesitate to contact us.